We are closed on all Sundays and government/festival holidays, as per the Govt. of Maharashtra.
The prices mentioned in the website are inclusive of all taxes, including GST.
We accept all visa/Mastercard's/rupay/debit/credit cards, UPI payments, Net-banking, Online transfer to our account. For online direct transfer to account, account details will be furnished to the concerned as and when requested
While making online payments there could be technical issues with regard to completion of the payment due to link/ connectivity issues, which may not be due to our website. Force Majeure clause will apply and we do not undertake any responsibility for such failures of payment. However we will try and taking it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes with regard to the payment of the card has to be taken up with the customer’s Bank only and we will provide all necessary assistance to the customer. Please note that TRUNEXT® – Tirumala Naturals is not responsible for any payment failure as the payment happens in the respective bank sites which are secured and no other party has an access or information to them.
The periodical Sale announced will be put up in the site and TRUNEXT® has complete rights to announce such dates/alter such dates / prematurely end the sale and the decision of TRUNEXT®. Any decision taken by TRUNEXT® will be final.
One or more offers cannot be combined and only one coupon code can be applied at any point of sale. In case if there is any issues due to systems failure etc., the decision of the company will be final.
We normally take 5 to 7 business days to ship the products ordered. This could extend due to various reasons beyond our control and/or during SALE OFFER.
The Shipping cost charged is according to value of the order and has nothing to do with the timing of the order
All orders are shipped through FEDEX mode or Delhivery Surface mode or any other couriers as per the delivery location of the Consignee or Customer. The exact date of delivery varies from 5 to 7 business days from the date of shipment, depending on the location of the destination. TRUNEXT® does not have any control on the delivery time as this is not controlled by us.
We will be updating all the customers by email the details of tracking id and customers are advised to track them online for the movement of the shipment, as we will not be aware of the details once it is picked up by the Logistic agencies.
In case if the shipment is returned due to the reason, customer not available or customer rejected, we will be able to resend the products with an additional courier charge of Rs.150 or more depending upon the weight of the shipment.
The locations which are not serviceable by FEDEX / Delhivery courier will be shipped by India Post. TRUNEXT® cannot commit a Turn Around Time for such shipments as this is beyond our control.
Any instructions regarding the delivery of the shipment at the delivery location has to be made to the Logistic partners directly by the customer through their online portal or through their respective Customer care centers. We will not be able to customize the requirements of delivery schedule as the Logistics Partners (courier companies) have their own system and processes of delivery, on which TRUNEXT® does not have any control.
There are no cancellation charges from TRUNEXT®. However the payment gateway charges - approximately 2 to 3% will be applicable while refunding such amounts to the customers. The refund charges will be 2 ways. Once an order is shipped, an order cannot be cancelled.
Modification of Orders - An order cannot be modified once it is placed.
