As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images. All our packing are done under strict supervision under the eyes of camera. In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products.
Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.
Modification / Cancellations to Order: An order placed cannot be modified. Similarly if the customer desires so, an order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable (approximately 2-3% of the order value both ways). The refund will be done within 15 days from the date of cancellation.
TRUNEXT® – Tirumala Naturals will be regularly sending email updates regarding the orders received / shipped / shipping updates etc. So we request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. TRUNEXT® – Tirumala Naturals will not be responsible for such mails not received in case of wrong set up of email settings at the customers’ end.
